Privacy Policy

Last updated: May 21, 2026

1. Overview

QuackDesk (“we,” “our”) operates the QuackDesk live chat platform. This Privacy Policy describes how we collect, use, store, and protect information when you use our Service. Our Terms of Service govern your use of the Service; this policy focuses on data practices.

2. Data We Collect

We collect information you provide (e.g. account and profile data, billing information), information generated when you use the Service (e.g. conversation content, logs, device and IP data), and information from your website visitors when they use the chat widget (e.g. messages, identifiers you choose to pass). We may use cookies and similar technologies as described in Section 6.

3. How We Use Data

We use the data to provide, operate, and improve the Service; to process payments and enforce our Terms; to communicate with you; and to comply with legal obligations. We may use aggregated or de-identified data for analytics and product improvement. We do not sell your personal information to third parties for their marketing.

4. Retention

We retain account and conversation data for as long as your account is active or as needed to provide the Service and comply with law. You may request deletion of your data; we will delete or anonymize it in accordance with our policies and legal obligations. Some data may be retained in backups for a limited period.

5. Security and PII Handling

We use technical and organizational measures to protect data. Our platform supports PII masking so that sensitive information in chat can be masked in storage and in the agent UI, helping you meet compliance and security requirements. You are responsible for configuring and using these features appropriately for your use case.

6. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, preferences, and to understand how the Service is used. You can control cookies through your browser settings. Some features may not work correctly if you disable certain cookies.

7. Third Parties

We may use service providers (e.g. hosting, analytics, payment processors) that process data on our behalf under contractual obligations. We do not share your personal information with third parties for their marketing. Our Service may link to or integrate with third-party services; their privacy practices are governed by their own policies.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, or to object to or restrict certain processing. You can manage much of your data through your account settings. To exercise other rights or make a request, contact us at the address in Section 10. You may also have the right to lodge a complaint with a supervisory authority.

9. Compliance

We aim to process data in line with applicable data protection laws, including GDPR-style requirements where applicable. Where we act as a processor for your visitor data, we process it in accordance with your instructions and our data processing terms. You remain responsible for ensuring your use of the Service complies with laws that apply to you and your visitors.

10. Contact

For privacy-related questions or requests: [email protected] or QuackDesk, [Address].